Terms and Conditions
Within this web page, the “General Terms of Use” and “General Terms of Sale” of SRC ECOM SCALING FZCO are outlined. The company has its registered office at Building A1, Digital Park, Dubai Silicon Oasis, Dubai, UAE, T.R.N. 104718163900003, and can be reached via email at src.ecomscaling@gmail.com (hereinafter also referred to as the “Company”).
The Company sells its digital products and provides its Services through its websites and sales pages, where the corresponding purchase offers are presented.
The “General Terms of Use” describe the rules and legal regulations that you must comply with when using this website.
The “General Terms of Sale”, on the other hand, contain the rules and clauses of the sales contract that you will enter into with the Company.
Definitions
To ensure a complete understanding and acceptance of these Contractual Terms, the following terms, in both singular and plural forms, within this document will have the following meanings:
• Company: Refers to SRC ECOM SCALING FZCO, registered at Building A1, Digital Park, Dubai Silicon Oasis, Dubai, UAE, T.R.N. 104718163900003, which publishes and provides, also with the aid of collaborators and/or professionals duly appointed, online content on marketing, digital marketing, and, in general, online business.
• User: Refers to any individual or physical person who visits and uses the websites owned by SRC ECOM SCALING FZCO.
• Content: Refers to all text, audio, video, or other technological content, whether free or paid, that is created, marketed, and sold by SRC ECOM SCALING FZCO.
• Website: Refers to the website https://www.src-ecomscaling.com/, including its subdomains.
• Seller: Refers to SRC ECOM SCALING FZCO, which sells products and services, both online and offline, related to marketing, digital marketing, and, in general, online business.
• Buyer: Refers to any subject, whether an individual or a legal entity, who purchases digital products and services sold by SRC ECOM SCALING FZCO.
• Products or Services: Refers to both digital products and services, such as online courses, online consultations, guides, e-books, academies, webinars, and any other digital offerings created, marketed, and sold by SRC ECOM SCALING FZCO.
If you use this website, you will take on the role of “User,” and therefore you must carefully read the following.
GENERAL TERMS OF USE
By using this website owned by SRC ECOM SCALING FZCO, and navigating through it, the User fully accepts these “General Terms of Use”.
Art. 1 – Purpose
The present “General Terms of Use” apply to all content provided or made available by the Company and govern the relationship between the Company and any User who uses and navigates the Company’s website.
The Company reserves the right to amend these General Terms of Use at any time, notifying Users through communication on the homepage. In such cases, the amendments will take full legal effect after ten days from their publication, without the need for further approval.
Any tolerance by the Company towards behaviors violating these terms does not constitute a waiver of the Company’s rights.
Should any condition be deemed null or ineffective, such nullity or ineffectiveness will not extend to the remaining contractual clauses, which will remain fully valid and binding.
Art. 2 – Rights to Content
All content available on this website, including text, graphics, logos, icons, images, audio files, digital downloads, data compilations, and software, is the property of the Company and is protected under international copyright and database rights laws.
It is forbidden to systematically extract or reuse any part of the website content without the written consent of the Company. In particular, data mining techniques, robots, or other automated tools to collect data from web pages are not allowed.
Users are prohibited from creating or publishing their own database that includes substantial parts of content published by the Company, such as product lists, video courses, or other materials, without prior written consent.
Art. 3 – Prohibition of Reproduction
It is strictly forbidden to reproduce, duplicate, copy, sell, or exploit for commercial purposes, wholly or partially, the content of the Company’s websites without explicit written permission.
Users may not use editing techniques, cropping, or framing to illegitimately appropriate the Company’s trademarks, logos, or other proprietary content (including images, text, or page layouts).
Meta tags or any other “hidden text” that employs the Company’s name or trademarks without explicit written consent are prohibited.
All graphic elements, photographs, videos, logos, page headers, icon buttons, fonts, and trademarks presented are the exclusive property of the Company.
Any unauthorized reproduction of trademarks or logos that could confuse customers or damage the Company’s image is forbidden.
Violations of these General Terms of Use will result in monetary penalties. The User, responsible for safeguarding credentials, is granted a personal, non-transferable right to access restricted areas. The User must not allow third-party access to services and must avoid any act that infringes on the Company’s proprietary rights.
In case of violation, the contract will be considered terminated by law, and the Company reserves the right to take legal action, including claiming damages.
Art. 4 – Registration
To access certain website functionalities, Users must complete a registration process where personal data is required. The User is obligated to provide truthful and accurate information. Providing false data or acting in ways that may confuse the User’s identity is prohibited.
During registration, the User must:
1. i) Comply with all applicable laws and agreements.
2. ii) Be the rightful owner of the provided data, ensuring its truthfulness and accuracy.
3. iii) Provide details such as name, surname, tax code, phone number, and email address.
Users are responsible for updating their data and ensuring accuracy. The Company may suspend accounts if credentials are shared among multiple users, with immediate termination upon verification.
Art. 5 – Intellectual Property
The Company recognizes and protects intellectual property rights belonging to third parties. If a User believes their intellectual property rights have been violated through improper use on this site, they are encouraged to report the issue by sending a detailed communication to the following email: src.ecomscaling@gmail.com.
Art. 6 – Links to Third-Party Websites
The Company’s website may contain links to third-party websites/applications. The Company does not exercise any control over such sites and, therefore, is not responsible for their content.
Some links may direct Users to third-party sites/applications that provide services through the Company’s website. In such cases, the individual services will be governed by the general and/or specific terms of use set forth by the third parties, for which the Company assumes no responsibility.
Art. 7 – Liability
The Company undertakes to ensure that access to its content and digital services is continuous and error-free. However, due to the nature of the Internet, uninterrupted access or error-free transmissions cannot be guaranteed. Access to the Company’s content and services may occasionally be suspended or limited to allow for repair, maintenance, or the introduction of new activities or services. The Company will do everything possible to minimize the frequency and duration of such suspensions and limitations.
The information contained in the website content is general in nature and may not suit the specific working, financial, or business situations of the User. The content published on the Company’s sites is for educational and informational purposes only and does not constitute professional advice.
Therefore, the Company is not liable for:
1. Violations of these General Terms of Use committed by third parties not contractually connected to the Company.
2. Economic or business outcomes resulting from the application of the information contained in the website content.
3. Monetary penalties imposed by public bodies or third parties against the User due to the use of the website’s information.
4. Administrative sanctions imposed by public bodies or third parties against the User.
5. Loss of business opportunities (including missed profits, revenue, contracts, data, goodwill, or unnecessary expenses).
6. Any other indirect or consequential losses arising from the application of the website’s content.
The Company is not responsible for delays or failures to meet its obligations caused by force majeure events or circumstances beyond its control.
Art. 8 – Applicable Law
These General Terms of Use are governed exclusively by Italian Law.
Art. 9 – Jurisdiction
For any disputes related to this contract between the Company and a User classified as a “Professional,” the parties expressly agree that the Court of Milan will have exclusive jurisdiction.
For disputes between the Company and a User classified as a “Consumer,” jurisdiction will belong to the court of the User’s residence or domicile within the Italian territory, in accordance with Article 66-bis of the Italian Consumer Code. However, the User retains the right to refer the matter to a court other than the “consumer court,” as defined under Articles 18, 19, and 20 of the Italian Code of Civil Procedure.
Art. 10 – Non-Exercise of Rights
The failure of the Company to exercise a right does not represent a waiver of its right to take action against the Buyer or third parties for violations of these General Terms of Use. The Company reserves the right to enforce its rights at any time, as permitted by law.
Art. 11 – Minors Under the Age of Eighteen
The rules outlined in these General Terms of Use apply to all Users, including minors under the age of 18. If a minor violates these terms, their parent or guardian must be informed.
Art. 12 – Contact Information
This website is owned and managed by SRC ECOM SCALING FZCO, registered at Building A1, Digital Park, Dubai Silicon Oasis, Dubai, UAE, T.R.N. 104718163900003.
The general terms of use are accessible on this website and other sites owned by the Company.
For further information, please contact SRC ECOM SCALING FZCO via email at src.ecomscaling@gmail.com.
If you decide to purchase any of the products or services offered on this website, you will assume the role of “Buyer” and must carefully read the General Terms of Sale.
Art. 13 – Privacy
The personal data provided or acquired will be processed in accordance with principles of fairness, lawfulness, transparency, and confidentiality protection, pursuant to applicable laws.
The Company, as the Data Controller, processes Users’ personal data while adopting appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of personal data. Processing occurs through computerized and telematic means, organized in ways strictly related to the purposes indicated.
User data is collected for purposes such as:
• Execution of pre-contractual measures.
• Fulfilling obligations arising from the contract.
• Registration for service delivery.
• Responding to specific User requests.
• Sending promotional and commercial offers, including newsletters, with User consent.
• Soft spam communications regarding the purchased service, under Article 130, Paragraph 4, of the Italian Privacy Code.
Users are encouraged to read the Privacy Policy, available at: https://www.src-ecomscaling.com/privacy-policy/.
Final Approval
By checking the box associated with the phrase that includes the link to the “Terms and Conditions,” you declare to have read and approved the content of these General Terms of Use and specifically approve, pursuant to Articles 1341 and 1342 of the Italian Civil Code, the following articles:
• Art. 3 – Prohibition of Reproduction
• Art. 4 – Registration
• Art. 7 – Liability
• Art. 8 – Applicable Law
• Art. 9 – Jurisdiction
• Art. 10 – Non-Exercise of Rights
GENERAL TERMS OF SALE
These “General Terms of Sale” govern the sale of digital products and services provided through this site.
In this case, SRC ECOM SCALING FZCO will act as the “Seller”.
We invite you to carefully read these “General Terms of Sale” before purchasing any digital product or service sold on this site.
By making any purchase, at the time of “checkout”, you will be required to tick a box indicating that you have read and approved these General Terms of Sale.
Placing a tick in the box containing the link to these “General Terms of Sale” constitutes proof of your reading and approval of the document and the related clauses.
Art. 1 – Purpose
The present “General Terms of Sale” described below apply to the Services and Products listed in Article 2 – Description of Products and Services and govern the contractual relationship between the Seller and the Buyer for purchases made through the website.
The Seller reserves the right to make modifications to these General Terms of Sale at any time, announcing such modifications directly on the homepage of the website. In such cases, the modifications will become legally binding, without the need for further acceptance, ten days after their publication.
Any tolerance by the Seller towards behaviors contrary to what is established in these terms does not constitute a waiver of the rights deriving from them.
If one of the clauses in these terms is deemed null or inapplicable, such nullity or inapplicability will not affect the validity of the remaining contractual clauses.
Art. 2 – Description of Products and Services
The Seller offers a range of digital products aimed at different niches, including, but not limited to:
i) templates for spreadsheets;
ii) graphic resources dedicated to artists and digital creators;
iii) video courses and infoproducts on specific topics;
iv) downloadable guides in PDF format;
v) digital educational materials to improve personal and professional skills.
The following categories and specific usage methods are listed below:
1. Downloadable digital products:
The Seller offers digital files such as templates, graphic resources, customized models, tools for RPG players, and other useful content for creatives and professionals. These products are delivered immediately after purchase via download and comply with the General Terms of Sale.
The Buyer is invited to carefully check the description of each product to ensure compatibility with their tools.
2. Online training courses and infoproducts:
Pre-recorded video courses and educational resources are available, which can be accessed independently, without time constraints. Each course or infoproduct may include additional materials such as PDF guides, exercises, templates, or other attachments useful for learning.
3. Webinars and Masterclasses:
The Seller offers Webinars and Masterclasses, either as subscriptions or single purchases. These events focus on specific areas of expertise, such as the creation and use of digital resources, the development of creative skills, or workflow optimization. Depending on the mode, complementary materials such as e-books, infographics, exercises, and in-depth analyses may be included.
4. Guides and E-books:
Thematic downloadable guides and e-books in PDF format, on specific topics such as organization, creativity, optimization of digital resources, or other practical and creative skills.
5. Resource and tool bundles:
The Seller offers preconfigured bundles of digital products aimed at professionals, creatives, or players, such as bundles of templates, advanced graphic resources. Each package is described in detail in the product sheet to allow the Buyer to identify the most suitable solution for their needs.
Liability Clause:
The Buyer acknowledges that the offered products do not guarantee the achievement of specific results. The Seller is not responsible for the failure to achieve desired objectives or for decisions made by the Buyer regarding the use of the resources or in specific contexts.
Art. 3 – Registration and Use of Services and Products
The products and services offered by SRC ECOM SCALING FZCO are promoted through web pages that constitute an invitation to purchase.
The use of some products or services may require the Buyer to complete a registration process by creating a personal account within designated software.
During the registration process, the Buyer must provide personal data such as name, email address, and other necessary information, as well as select a payment method associated with this information.
Through their account, the Buyer can:
• Manage their personal data.
• Change their password.
• Check purchase details.
• Monitor the status of orders.
• Complete pending transactions.
• Delete or export their personal data.
It is essential that the Buyer keeps their data updated to ensure correct processing by the Seller. If there are issues with the charge on a chosen payment method, the Seller may charge the cost to another valid method associated with the account.
By purchasing products or services, the Buyer assumes the obligation to:
i) Keep their account and password confidential.
ii) Monitor access to their computing devices.
The Buyer is responsible for all activities performed through their account and password, within the limits permitted by law. The Buyer must take all necessary measures to maintain password security and immediately inform the Seller if they suspect their password has been compromised or used without authorization.
The Buyer is also obligated to:
i) Guarantee the accuracy of the provided information.
ii) Promptly notify the Seller of any changes to the information.
iii) Report to the Seller any hacking attempts or suspected security breaches.
iv) Provide truthful personal data.
It is prohibited to provide false general information or carry out any conduct intended to cause confusion regarding the Buyer’s identity. For example, using someone else’s general information or false information.
Strict Prohibition:
It is strictly prohibited for the Buyer to transfer or share access credentials to their account with third parties. In case of violation of this provision, the Buyer will be required to pay the Seller a penalty of €10,000 (ten thousand euros), pursuant to Article 1382 of the Italian Civil Code, without prejudice to the Seller’s right to claim further damages.
Art. 4 – Purchase of Services and Products
During the purchase process, the Buyer has the opportunity to select and add a single Product and/or Service to their cart for each transaction. After carefully verifying the details and specifications of the desired Product or Service, the Buyer may proceed to finalize the cart and submit the order. Following this, a summary page will be displayed, listing the chosen Product and/or Service along with its price. This summary page constitutes the “order”, understood as a contractual purchase proposal addressed to SRC ECOM SCALING FZCO for the purchase of digital Products and Services.
Each purchase proposal will be individually configured in relation to the selected Product and/or Service. The sales contract with SRC ECOM SCALING FZCO will be formally concluded when the Buyer receives a confirmation email sent to the email address provided during registration or during the purchase process. This email will confirm the purchase details, including the usage methods and the expected access date for the digital Product and/or Service.
If the Buyer wishes to receive an invoice, billing information must be provided. The issuance of the invoice will rely on the information provided, with the Seller fully indemnified in case of false or incorrect data submission.
Art. 5 – Payment
The Products and Services offered by the Company are provided for a fee. Below and in the relevant sections of the website, you can find details on prices, duration, and sales terms for these Products and Services.
Description and Prices:
The details regarding prices, features, and availability of Products and Services are listed in the appropriate sections of the site and may change without notice. While the Company endeavors to present Products and Services accurately, images, colors, sounds, and other elements are for illustrative purposes only and do not constitute a guarantee of the specific features of the purchased Product and/or Service. The exact features of the Product or Service will be specified during the purchase process.
Purchase Process:
The purchase process includes the following steps:
1. The Buyer selects the desired Product and/or Service and verifies the purchase choice.
2. After carefully checking the purchase information (and, if necessary, requesting and obtaining desired clarifications), the Buyer can submit the order.
Conclusion of the Order:
The submission of the order by the Buyer implies the obligation to pay the price, along with any applicable taxes and additional costs detailed on the order page. For Products or Services that require active input from the Buyer (e.g., personal information or specifications), submitting the order also implies the corresponding obligation to cooperate. Upon submission, the Buyer will receive an order confirmation. All communications regarding the purchase process will be sent to the email address provided by the Buyer.
Prices and Conditions:
Before submitting the order, the Buyer will be informed of all costs, taxes, and expenses. Depending on the case, the Seller’s prices may be indicated:
i) Including all applicable commissions, taxes, and costs (gross); or
ii) Excluding applicable commissions, taxes, and costs (net).
Promotions and Discounts:
Promotions or discounts are offered at the sole discretion of the Company and are subject to terms and conditions specified on the website. These offers may be temporary or limited to product availability.
Payment Methods:
The payment options are detailed during the purchase process and may include specific conditions or additional costs:
1. PayPal: Secure payment through an SSL-encrypted page. Only PayPal has access to the Buyer’s data.
2. Stripe: Credit card payments processed via the Stripe platform.
3. Bank Transfer: IBAN details will be provided for those who prefer this payment method.
If payment fails or is declined by the payment service provider, the Buyer will be responsible for any additional costs. Rights to use the Products and Services are acquired only after full payment.
Art. 6 – Availability
The information regarding the availability of Products and Services, as well as the opening or closing of sales, is provided on the website page or in the specific section dedicated to each Product or Service. Beyond the indications present in these sections, the Company cannot provide further details regarding future availability or the sales opening and closing periods.
Art. 7 – Legal Conformity Warranty
The regulations governing the warranty for products sold by the Company vary depending on whether the Buyer qualifies as a “Consumer” or a “Professional” according to Directive 1999/44/EC.
If a product is purchased by the Company by a Consumer, the Buyer is entitled to the legal conformity warranty, which is mandatory for the Seller for all sold goods.
The legal conformity warranty, which is the responsibility of the Seller, ensures that the Product or Service complies with the sales contract and is free of defects. If the Buyer wishes to avail of the legal conformity warranty, they are entitled to free repair or replacement of the good or service to restore its conformity, at no cost. If this is not possible, the Buyer may request a reduction in the purchase price or termination of the contract.
The Seller is responsible for defects in conformity that manifest within two years from the delivery of the product. However, the Buyer must report the defect in conformity within two months from its discovery.
If the Buyer identifies a conformity defect in the products purchased from the Company during the period of validity of the legal conformity warranty, they must contact the Seller at the following email: src.ecomscaling@gmail.com.
Art. 8 – Limitation of Liability
The information contained in the Products and Services is of a general nature and may not be suitable for the specific working, financial, or entrepreneurial situation of the Buyer.
In particular, the training paths offered by the Company do not in any way guarantee the achievement of specific economic or income results. Actual results may vary based on multiple factors (including but not limited to: time dedication, personal commitment, individual capabilities, and resources). The materials and information provided are for training purposes only and do not constitute financial advice.
The Company declines all responsibility for the actions taken by Buyers based on the information provided, emphasizing that Buyers—whom the Company advises to carefully evaluate their abilities and resources before undertaking any business—are solely responsible for their decisions.
The Company, therefore, is not responsible for the results that the Buyer will obtain from the application of the information contained in the Products and Services purchased.
In any case, the Company is not responsible for:
i) Violations of these “General Terms of Sale” committed by third parties not contractually connected to the Company.
ii) Economic or entrepreneurial results deriving from the use of the information contained in the Products or Services sold by the Company.
iii) The imposition of financial penalties by public authorities or third parties against the Buyer arising from the use of the information in the Products or Services purchased.
iv) Missed profits resulting from the application of advice contained in the Company’s products.
v) Loss of business opportunities, including missed profits, revenues, contracts, expected savings, data, reputation, or unnecessary expenses incurred by the Buyer or their company, which the Buyer attributes to the use of the Products or Services purchased.
vi) Loss of commercial opportunities suffered by the Buyer arising from the use of the information in the purchased Products or Services.
vii) Any other indirect or consequential losses arising from reading or using the information in the Products or Services purchased.
The Company is not responsible for delays or failures to meet obligations established in these “General Terms of Sale” if such delays or failures are caused by fortuitous events or force majeure.
In any case, notwithstanding the above, the Company cannot be required to compensate the Buyer for any damages of any kind suffered, for a total amount exceeding the purchase price of the selected Product or Service.
Art. 9 – Prohibitions
All parts of the Service are protected and safeguarded under the current laws regarding copyright and industrial and intellectual property.
For example, and without limitation, the parts of the Service include:
• The domain name and its subdomains,
• Trademarks,
• All texts,
• Any graphic and/or textual representations,
• Photographs, videos, PDF files attached, and downloadable materials.
All intellectual and industrial property rights related to these elements are the exclusive property of the Company, are reserved for the Company, and are not, and will not, be transferred or licensed to the Buyer in any way.
Therefore, the Buyer is prohibited from:
• Reproducing, duplicating, copying, and redistributing,
• Retransmitting on other websites and/or printed publications/materials,
• Transferring or otherwise making available to third parties,
• Or using for purposes other than consultation,
any parts of the Sites and/or the Content of the Site, without the prior explicit and formal approval of the Company.
All materials provided by the Company will remain its exclusive property.
The Company grants the Buyer the ability to view the training material solely for personal use. The Buyer is expressly prohibited from sharing, reusing, copying, selling, or performing any action not expressly provided for and specifically agreed upon with the Company.
The Buyer is absolutely prohibited from downloading videos or recording the content of the Service.
It is strictly prohibited to organize collective group purchases for one or more Products or Services offered by the Seller. This prohibition remains valid even if the group is formed using external applications, software, or websites.
When creating their profile on the Site, the Buyer agrees to provide correct and truthful personal data and not to upload any illegal content. The Buyer agrees to use the Company’s interactive services—whether privately (with other Buyers of the Company) or publicly (in the Company’s provided interaction groups)—solely to discuss topics related to the purchased Service and the Company’s areas of expertise.
The following activities are strictly prohibited:
• Promoting goods or services,
• Performing any form of spamming,
• Sharing external links, videos, or other materials,
• Engaging in any behavior that violates current regulations or disturbs other Buyers.
The Buyer assumes full responsibility for any content uploaded that is illegal, immoral, or violates the rights of others.
In case of violations of these obligations, the Company may immediately exclude the Buyer from the mentioned interactive services, without any obligation to refund sums already paid.
Art. 10 – Use of Images and Videos
The Company may make audio/video recordings to promote its business. During online Events and/or Webinars and/or Consultations, images may be captured, including portraits, in which the Buyer is depicted.
Specifically, the Company may:
• Take photographs,
• Record videos,
• Capture screenshots of messages sent by the Buyer (either privately to the Company or within group channels made available),
• Conduct interviews/testimonials.
This material may be created directly or through third parties acting in the interest and on behalf of the Company, which will acquire all the resulting rights over the produced material.
The images and videos will be used by the Company to:
• Document the conduct of the Event and/or Webinar and/or Consultation,
• Promote its activities through publication on the website, related social channels, brochures, or documents intended for dissemination.
The Buyer authorizes the use of their images and videos (including voice, produced sounds, and spoken words) for the aforementioned promotional and informational purposes under the following conditions:
i) The images will be processed by the Company in compliance with data protection regulations.
ii) The collected images will not be used in ways that harm the Buyer’s personal and professional dignity or decorum.
iii) This authorization does not entitle the Buyer to any compensation or other financial recognition.
Art. 11 – Sanctions
Should violations of the “General Terms of Sale” described in this document occur, due to actions performed using the account of a Buyer or User, both technological and economic sanctions will apply.
In the absence of written evidence provided by the Buyer regarding the violations of the “General Terms of Sale”, it is presumed that the account owner is fully responsible.
In accordance with what is established in this document, to prove that the illegal action was not carried out by the account holder, the Buyer or User must provide written documentation attesting to the report of the offense to the competent authorities (e.g., a complaint filed with the Public Prosecutor’s Office, a report to the Postal Police, etc.).
Technological Sanctions:
For each violation of the “General Terms of Sale” committed by a User or Buyer, the Company may suspend the User’s account, adopting restrictive measures to prevent access. The Company will notify the account holder of the violation via email, granting a reasonable time to demonstrate their lack of involvement in the offense.
If no response is received within this timeframe, the technological sanction will become definitive. In case of an inadequate response or lack of sufficient supporting documentation, the Company may request further clarifications. If such clarifications are not provided or fail to prove non-involvement, the sanction will be confirmed permanently.
After the sanction is applied, the Company will retain the amount paid by the Buyer for the purchase of the product as partial compensation for the violation of the “General Terms of Sale”, reserving the right to claim compensation for any additional economic damages.
Economic Sanctions:
For each violation of the “General Terms of Sale” committed by a Buyer, the Company may request compensation for damages in the amount of €10,000.00 (ten thousand euros). The Company reserves the right to claim compensation for any further damages suffered.
Art. 12 – Right of Withdrawal
The Buyer, in their capacity as Consumer, has the right to withdraw without penalty and without specifying the reason within a period of 14 days starting from the date of conclusion of the relevant sales contract. This must be done by sending written communication to the following email: src.ecomscaling@gmail.com.
If the right of withdrawal is exercised correctly, the Company will refund the Buyer the payments received, using the same payment method used for the initial transaction. The refund will be processed without undue delay and in any case within 14 days from the date on which the Buyer communicated the intention to withdraw from the contract.
The right of withdrawal does not apply in the following cases:
1. Contracts for services after the service has been fully performed by the Company.
2. Services in progress that the Buyer has started to use (e.g., access to video courses, consultancy services, or related assistance).
3. When the Buyer has explicitly consented to the Seller beginning the provision of the service during the withdrawal period.
4. When the Buyer has explicitly acknowledged that by giving consent to the start of the service during the withdrawal period, they waive the right of withdrawal.
5. When the Seller explicitly confirms the waiver of the right of withdrawal through a specific order confirmation email that references the loss of the withdrawal right.
Art. 13 – Non-Exercise of a Right
The failure by the Company to exercise a right does not constitute a waiver of its right to act against the Buyer or third parties for the violation of these “General Terms of Sale”. The Company reserves the right to enforce its rights at any time, in accordance with the law.
Art. 14 – Minors Under Eighteen
The Seller does not sell Products and/or Services to individuals under the age of 18. Any purchase can only be completed by individuals who have reached the age of 18.
Minors under 18 can only purchase Products and/or Services from the Company with the involvement of a parent or guardian.
Art. 15 – Consumer Protection
In addition to the provisions contained in this document, for purchases made by Users in their capacity as Consumers, the rules set forth in the Consumer Code (Legislative Decree No. 206/2005) and subsequent amendments and additions will apply.
Art. 16 – Privacy
The Buyer’s personal data, whether provided or acquired, is processed in compliance with principles of fairness, lawfulness, transparency, and confidentiality protection, in accordance with applicable regulations.
The Company, as the Data Controller, processes Buyers’ personal data while adopting appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of personal data.
Processing is carried out using electronic and/or telematic tools, with organizational methods and logic strictly related to the purposes indicated.
The Buyer’s data is collected for the following purposes:
• Execution of pre-contractual measures.
• Fulfillment of obligations deriving from any contract entered into.
• Registration procedures aimed at the provision of the Service.
• Responding to specific requests made by the Buyer to the Company.
• Sending promotional and commercial offers, including newsletters, based on the freely given consent of the Buyer.
• Soft spam purposes for promotional communications related to purchased Services, without the need for explicit prior consent, as provided for in Article 130, Paragraph 4, of the Privacy Code, as amended by Legislative Decree No. 101 of 2018.
The Buyer is encouraged to carefully read the Privacy Policy, provided in accordance with EU Regulation 679/2016, and accessible at the following link: https://www.src-ecomscaling.com/privacy-policy/.
Art. 17 – Applicable Law
These “General Terms of Sale” are governed exclusively by Italian law.
Art. 18 – Jurisdiction
For any disputes related to this contract between the Company and a Buyer classified as a “Professional”, the parties expressly agree that the Court of Milan shall have exclusive jurisdiction.
For any disputes related to this contract between the Company and a Buyer classified as a “Consumer”, the parties agree that jurisdiction will belong to the court of the place where the Buyer resides or has elected domicile within Italian territory, without prejudice to the Buyer’s right to bring proceedings before a court different from the “consumer’s court,” as defined by Article 66-bis of the Italian Consumer Code, and pursuant to Articles 18, 19, and 20 of the Italian Code of Civil Procedure.
Art. 19 – Online Dispute Resolution for Consumer Users
Consumers residing in Europe should be aware that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by Consumer Buyers to resolve, in a non-judicial manner, any disputes related to and/or deriving from contracts for the sale of goods and the provision of services concluded online.
Consequently, the Consumer Buyer may use this platform to resolve any disputes arising from contracts concluded online. The platform is available at the following address: https://ec.europa.eu/consumers/odr/.
Art. 20 – Contact Information
This site is owned by SRC ECOM SCALING FZCO, with its registered office at Building A1, Digital Park, Dubai Silicon Oasis, Dubai, UAE, T.R.N. 104718163900003, and is managed by the same Company.
The “General Terms of Sale” can be consulted on this website and on other websites owned by SRC ECOM SCALING FZCO, with its registered office at the aforementioned address.
For any kind of further information, you may contact SRC ECOM SCALING FZCO via email at the following address: src.ecomscaling@gmail.com.
Final Approval: By ticking the box corresponding to the phrase that contains the link to these “General Terms of Sale”, you declare that you have read and approved the content of these terms and specifically approve and accept, pursuant to Articles 1341 and 1342 of the Italian Civil Code, the following articles:
• Art. 2 – Description of Products and Services
• Art. 3 – Registration and Use of Services and Products
• Art. 4 – Purchase of Services and Products
• Art. 5 – Payment
• Art. 7 – Legal Conformity Warranty
• Art. 8 – Limitation of Liability
• Art. 9 – Prohibitions
• Art. 10 – Use of Images and Videos
• Art. 11 – Sanctions
• Art. 12 – Right of Withdrawal
• Art. 13 – Non-Exercise of a Right
• Art. 17 – Applicable Law
• Art. 18 – Jurisdiction
SRC ECOM SCALING FZCO 